Pet Sitting

“PSI Registered Pet Professionals on hand”

We consider any therm of sitting being the act of providing the service at our client’s home/ location (not locally at our premises).

This service is designed for home pets for which it is best suited to stay in the comfort of their homes and for whom any means of transportation could be a stressful experience. We focus mainly on cats, fishes, reptiles, birds (chicken too) and other home pets that don’t need to be stimulated for exercising and socialising but would simply need a regular caring human presence. We also provide pet sitting for farm animals.

Service Details:

  • We come to your home within the requested time blocks
  • If your cat has to be let out in the garden or balcony, we do that first
  • We scoop and/ or clean the litter box(es), bowls and surfaces around it
  • We feed your pet(s) and give them fresh water
  • We give them attention, cuddles and play if they enjoy it
  • We enjoy that moment to take some pictures for you
  • We can also give your plants water, pick-up your mail, alternate lights, move blinds or curtains to give a lived-in impression to your home as a measure of added security
  • If any alarm, we make sure to respect your instructions

You’ll receive a detailed daily journal providing you feedback about your pet’s day including a GPS track with Check-in, Check-out time and pictures regularly posted on our page. This way we want to make sure that while you’re away, you can follow your pet’s daily routine and have total peace of mind.

Service duration

From 15 min. to 30min. depending on the amount of visits per day and on your cat’s needs

Where does the service take place?

Always at client’s home

Opening days & hours

We provide this service through the whole year, weekends and legal holidays included upon availability.

We come and meet you and your pet(s) at your home through an initial consultation. This visit gives us an opportunity to know each other, meet with your pet, take note of your instructions, register your pet’s preferences and answer your questions. It will also allow you and your pet to get familiar with us so that you can comfortably make a first impression of the team member(s) that will take care of your beloved pet.

We’ll get familiar with your home environment and take your instructions regarding the areas you allow your cat to go. We have high respect for your privacy and we’ll minimize the area we access to what is only necessary for our pet care.

Each initial consultation includes the following:

• Introduction meeting between client + pet and our staff member
• Meet the Pet(s)
• Complete a Service Agreement/ Contract
• Complete a Vet Authorization Form
• Complete a Key Release Form
• Collect your house key(s)

1. Registered PACo.lu client account
2. Signed service/ policy agreement & forms
3. Up to date vaccination report or photocopy
4. Food (and treats)
5. Litter
6. Cleaning supplies
7. Medication (if applicable)

OUR ADVANTAGES & REWARDS
* When you refer someone, you’ll receive 10% reduction on your next invoice and the person you referred will receive 5% reduction on their first invoice
* You’re not bound to a yearly or periodic engagement through our contracts
* You pay ONLY what you use, after the ongoing contract has started, we don’t invoice the days that you have canceled due to unforeseen circumstances, holidays or other valuable reasons

* 5+ Consecutive Days of Service = 5% Reduction
10+ Consecutive Days of Service = 10% Reduction
15+ Consecutive Days of Service = 15% Reduction

* Weekend & Legal Holiday Surcharge: Saturday + 10%, Sunday 20%

1 PET SITTING VISIT/ DAY (Price includes reductions but not the surcharges)
1>5    consecutive days €25.44 VAT incl. PER VISIT
5>10   consecutive days €24.22 VAT incl. PER VISIT
10>15  consecutive days €23.12 VAT incl. PER VISIT
>15      consecutive days €22.12 VAT incl. PER VISIT

2 PET SITTING VISITS/ DAY (Price includes reductions but not the surcharges)
1>5      consecutive days €35.62 VAT incl. PER DAY
5>10   consecutive days €33.91 VAT incl. PER DAY
10>15 consecutive days €32.37 VAT incl. PER DAY
>15     consecutive days €30.97 VAT incl. PER DAY

AREAS FARTHER THAN 15 km AROUND LUXEMBOURG CITY AREA (THAT WE COVER)
(UPON AVAILABILITY)
5€ Surcharge per extra 10 km

This service is mainly for cats, fishes, reptiles, birds (chicken too) and other home pets that don’t need to be stimulated for exercising and socialising but would simply need a regular caring human presence.

We usually don’t do pet sitting for dogs as we take into consideration their need for human proximity. Many dogs also appreciate having other social and well-behaved dogs around and feel part of the pack. Our only exceptions would be for dogs that ultimately don’t have any other suitable option, but still have the necessary environmental structure and security while the duration of the owners’ leave will be relatively short. We then would call this type of service: Dog Sitting. We assess the conditions during our initial meeting with you and after reviewing the conditions we give you a confirmation.

REGISTER

With your PACo online client account, you’ll be able to book, modify or cancel services at any time, leave us notes, clear instructions and feedbacks + accept our agreements and policies online. You can fill your pet’s complete profile and routine as well as your contact details, emergency numbers and other useful information and update it at anytime from anywhere, even during your leave.

BOOK

After registering your client account and pet(s) profile(s), you can book our service(s) online and we’ll confirm within a short delay. Prior to high-season periods we recommend you to book preferably at least 2 months in advance for services such as Dog Boarding and Pet Boarding. For ongoing services such Dog Walking and Dog Day Care, the service can start at the earliest and best convenience.

CALL US

We enjoy keeping a proximate contact with our clients and we understand that you also appreciate talking to a human on the other end of the line. Our switchboard is available for you from Monday through Friday from 8h30 to 17h. We’ll answer your questions, guide you through the process of registration, take your valuable feedback and/ or organise an appointment to meet in person.

MEET

Meeting the person who will take care of your pet is vital and we know how you value that. We come and meet you at your home for Dog Walking and Pet Sitting services and you can come and meet us for Dog Day Care or Dog/ Pet Boarding. This visit allows you to get a first opinion of the person who’ll take care of your beloved pet and it’ll give us the opportunity & pleasure to meet you and your pet.

RELAX

 

For your own peace of mind, we’ll take over from here by taking great care of your pet(s) during your leave, while following your instructions. At the end of each day, we’ll send you detailed daily pet journals and publish your pets’ photos for you to view. While away, you can comment on your pets’ adventures on the daily report or add notes and instructions.

PACo Client Testimonials:

“Great service. They take care of my cat in a superb way. Even if she is very shy she was coming out to meet the Tata Noemi!! The service is very good because they send you every end of service a report with pictures or video so you can see how your pet is doing. I will use the service again in the future for sure.

Ottimo servizio! Si sono occupati egregiamente della mia gatta, che pur essendo molto paurosa e timida è uscita a cercare la Tata che ne occupava! Il servizio è ottimo perchè mandano un compte rendu alla fine del servizio correlate di foto o di video e vedi come sta il tuo animale. Sicuramente lo riutilizzero! ” – Nadia T. (Pet Sitting Client)